What is your average turnaround?

All orders other than tumblers are normally completed within 10 business days, however please understand that this may vary. Tumbler order turnaround is 3 weeks unless specified in a preorder. We strive for the quickest shipment possible. This length may be extended during holiday seasons.

Do you all accept returns or exchanges?

We do not accept returns or exchanges, all sales are final. If you have an issue with your order please reach out to us directly.

Shipping:

Will you ship international?

We are happy to ship to all countries, however, additional taxes and import fees required by the receiving country will be the responsibility of the customer at time of delivery. If you do not see the desired country at checkout please let us know  

Do you offer local pick up?

At this time local pickup is unavailable. 

Custom Items:

Are you able to create a custom item or design?

Yes, please reach out to us and we would be happy to work with you on a custom piece as time permits. Please note, a design fee may apply depending on the complexity of the item and or design.

Are you able to use my logo for customizations?

Yes, but not always! All logos must be in a black and white PNG or SVG format for a smooth transition into our software. We are happy to review your design to verify if we are able to provide a product worthy of your special brand!

Do you offer wholesale pricing for finish items?

Absolutely! Most of our items are available for wholesale pricing. Engraved tumblers are excluded at this time. Please send us an inquiry via the contact section with the item of interest and the quantity requested and we will be happy to get you a quote and timeframe for completion.

Cutting and Charcuterie Boards:

Do you apply any finish to your cutting/charcuterie boards?

Yes, oil is applied post engrave to ensure avoidance of moisture absorption and cracking or splintering. The oiling process should be repeated as necessary after purchase.

Are the boards dishwasher safe?

None of our cutting or charcuterie boards should be placed in the dishwasher for cleaning. You should also avoid soaking your boards in water at all costs. We recommend washing boards with warm water and soap, and drying promptly afterwards. Apply a layer of cutting board oil once dry if necessary.